You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be approved, except as otherwise provided by law.
Return Conditions
Items eligible for return must meet the following criteria:
The item has not been worn, washed, or used.
The item remains in its original condition, with tags and packaging as intact as possible.
The item is free from stains, damage, or other signs of use caused by the customer.
Please provide your order number or proof of purchase when initiating a return.
Returns due to product quality issues, incorrect items sent, or damage during transit will be handled on a case-by-case basis.
Return Address
Once your return request has been reviewed and approved, please send the item(s) to the following address:
Return Address:
616 W 1875 S, LEHI, UT 84043
Please do not return any items without prior approval, as this may delay or complicate the processing of your return.
Return Shipping Costs
For returns initiated for personal reasons, the customer is generally responsible for return shipping costs.
In cases involving product quality issues, incorrect items, or damage during transit, please contact us to arrange the return; for eligible returns of this nature, the merchant will cover the return shipping costs.
Refund Processing
Once the returned item(s) are received and pass inspection, we will issue a refund to your original payment method.
Refunds are typically processed within 5–10 business days following approval. The actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Ineligible Items
Items that have been worn, washed, show clear signs of use, or have been damaged by the customer are generally not eligible for return. This policy does not limit any consumer rights guaranteed by law.
Order Cancellation
You may request to cancel an order, provided it has not yet been processed or shipped. Once an order has been shipped, it must be handled according to our return policy.
Policy Updates
We may update this policy from time to time based on operational requirements or changes in applicable law. The version published on our website shall be considered the most current.
Thank you for your understanding and support! We are committed to providing every family with comfortable, high-quality children’s clothing and an excellent shopping experience.
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